I've been Twitting for just overa month and have been
through quite a steep learning curve, I’ve made a few good ‘on line’ friends,
and dumped a few.
I’m starting to get it, fine tuning the people I want to
follow and – having been quite sceptic – I’m starting to see that it has enormous
value for us, our business, and for expanding and sharing good ideas and
practice in social care and safeguarding; both of children and adults.
Everyone and his dog does top tips for Twitting, these aren’t
tips at all, they are things I have learnt.
I come across on occasions as a bit of a know it all, more
about this below, but I’m not – I am genuinely open to learning and receive
advice with open arms; if anyone has any good ideas for my expanding venture
into Twitterdom I’d love to hear from you.
I’m doing this just before going to the Pub, in a bit of a
rush, so sorry for any spelling or grammatical mistakes and the list isn't in
order of priority; it’s as it flows from my brain.
1. It’s
like the pub
@Sharpebyname (Dave), the guy who
shared his thoughts about Twitter with our staff team in November, said it’s
like being at the pub. My ears pricked up right away! He said imagine a really
busy pub, lots of people you already know, lots more you may be on nodding
terms with and others are completely unknown. Everyone’s engaged, some are
talking complete rubbish or about football, others are deep in conversation
about the economy. You are able to join
any conversation at any time, indeed, you can be having a multitude of
conversations going on at the same time.
Yeh, it’s just like that except there’s no beer – mores the pity. However, what I have learnt is that you have
to be careful when you switch from a frivolous exchange with one group to a
serious debate with another; the serious people might not like it if you join
the debate half way through and say something like “that’s a load a bollocks”,
when maybe you should have said, “hmmmm, that’s an interesting perspective, can
you unwrap it a bit please”.
2. Keep
the swearing to post watershed
I swear, I know this can offend some
people, it’s absolutely not my intention to do so but I’m not going to change –
sorry. When I first started Twitting,
almost every other word was a swear word and I gravitated to following people
who used the same language. I thought,
Dave said it was like being in the pub and when I’m in the pub (at work too to
be honest) I do a lot of effing and jeffing and I think it’s important that
people see me for what I am. It didn’t work,
whilst many people (serious and learned) do a spot of swearing, the majority do
not. Someone said in their Top Ten hints for Twitter that there are no rules, I
don’t agree, one of the rules is don’t swear.
Or, maybe, keep it til past 9 or 10 at night; even serious people relax
a bit after that time. Mind you, it’s
morning somewhere in the world at all times on Twitter so I’m likely to restrict
my swearing even more over the next stage of my induction.
3. Don’t
try to be someone
There’s plenty of research on
this, on people creating on line personas that bear no resemblance to them.
Some, as we all know, do this in evil and sinister ways, for example, to lure
and groom children; less sinister are those who use on line dating agencies to
meet people way out of their league. Years ago, in the late 80’s, I facilitated
some training on the up and coming Children Act 1989; many of you will know
that this was an incredibly complex and far reaching piece of legislation. One of the training sessions was to a bunch
of social work managers who knew the law much better than I, and I tried to
give it out that I was an expert. Most were kind but one of the audience ripped
me to pieces and I learnt a big lesson: ‘don’t try to fool people, it don’t
work’! Better to be honest, show yourself warts and all, don’t try to enter
debates that you know nothing about or, if you do, ask questions to expand your
knowledge. If there are people who
clearly know better than you, give them a nod; just don’t big yourself up.
4. It’s
a small and wonderful world
My favourite uncle has just died,
his name was John; I went to his funeral yesterday. He was 86, had always struck me as kind,
gentle and good all round guy. When my cousin called me to say he had passed
away, she said “it’s the end of an era”. I’m not going to bore you with my
thoughts and feelings about Uncle John anymore, but we are living a very small
world, the digital era, and we are adventurers in that world. We think this is
amazing, being able to chat in real time on line with people on the other side
of the world; and it is, I’ve had some great interactions, not all of them
positive/there are plenty of differences of opinion. And I believe we are only scratching the surface in relation
to ‘our world’ of social care and safeguarding, I’m really excited about this
and we have to find ways to get more colleagues to join in, share ideas and
especially good practice.
- Don’t be a used car
salesman
Look, to be honest, we’re in
business, we are ‘for profit’ we have to keep the bank manager happy etc. If I
get a chance to sell you something, I will. But, as we do out in the normal non
Twitting world, I/we try to be ethical about the way we do things. We’ll sing
our best bits from the rooftops and we’ll celebrate and buy ourselves a drink
if we win some new business; but we are in the caring business and we genuinely
care about helping people do the right thing. To this end, we have learnt that
for every one Twit (I know it’s a Tweet by the way) that says how wonderful we
are, there has to be at least ten more which either are giving i.e. offering
free template procedures or practice guidance; or are just plain fun e.g.
having a dig at Little Mix or Piers Morgan (NB he deserves all he gets in my
opinion!). Twitters don’t want to know if you are always trying to sell them
something. By the way, everyone who’s following me with profiles like “I can
help you increase your followers by 100 fold” or bearing their breasts and
asking if I’d like to meet up, thanks for following but don’t expect me to
follow you back!
- It’s like being in a pub
but don’t have a drink!
I think most people learn this
one very quickly, come to the virtual Twitter pub but don’t have a drink! I’ve already mentioned that you have to be
careful, keep the swearing and offensive reposts to a minimum or at least until
you get to know your followers real well. But the top tip if I have one is don’t
Twit if you’ve had a drink. Very early on I learnt this lesson, I came in
midway through an exchange between a celebrity and his hundreds of followers;
he was being profound and everyone was hanging on his every word, I’d had a
(few) drinks and, erm, I said something I should have kept to myself. Result,
an avalanche of horrible Twits about me. Frankly, some of them were
disproportional but fair cop gov, and my apologies to the celebrity and his
followers!
- Don’t stick to your comfort
zone
My specialism, or special
interest, I’m no expert, is childcare; in particular residential childcare – I believe
residential workers are (or can be) the salt of the earth. More about this
another time. However, I’ve learnt in
life that it’s good to be open to the interests and views of people across the
whole social care and safeguarding world; adults and children too. I can’t say
I know very much about adult social care or safeguarding – nothing that I can
teach others – but there are tons of similarities across the sector boundaries,
of values, of issues and problems; and we all have an opportunity to break down
those barriers and learn from each other – and support each other. So I try to
follow people who a) are in sectors that I have previously had no interest in
and b) seem to be either passionate or knowledgeable about their world. This
really in enlightening.
- Follow newbies
At the start of my twitting
venture I tended to follow people with thousands of followers, like most
people, Stephen Fry was initially on my list, and Alan Sugar blah blah. But
they’re not any more, sorry SF and LAS, I’m sure you’re devastated but I have
discovered that there are loads of people out there, some with a tiny following,
who have much more to say for themselves.
Also, in my previous non Twitting life, I tended to ignore inexperienced
or non qualified social workers; I’m in business, they aren’t the decision
makers. But I follow quite a few SW students, newly qualified professionals and a growing number of people
from the other side e.g. people who were in care. This is really refreshing and I am learning
so much from them.
- Private v Public
When the Nov 30th
strike was on the horizon/taking place, there was quite a bit of angst and some
bad feeling between colleagues in the private/for profit and public sector. I’m
not going to replay the arguments, you know them as well or better than I. I thought this was unfortunate and took our
eye off the real issue, which is that we are all in this (or most of us) for
the same reasons, we want to change things for vulnerable people. I’m convinced
that there are lots of opportunities for us to share and work together, across
the private/public divide, to achieve this. We have to stop with the
generalisations and open our eyes to this possibility, and Twitter is a good
place to start.
- Sorry but some people shouldn’t
be doing it
When I started this post, my
learning points, I thought maybe I’d get to 5 or 6 points; here I am at
ten! I’ve said above that I believe some
residential childcare workers are the salt of the earth. I used to say they all
were, but I always knew that was a load of tosh. I had many (almost 30) very happy years
working in children’s homes, making lots of friends and I either saw or played
a part in some wonderful projects and individual pieces of work that
transformed children’s lives. But I met
some horrible, even dangerous and abusive people; I did a placement with Frank
Beck for example – that guy was real bad!!. Things have changed enormously over
the years, recruitment, training and de-selection processes are hugely refined
nowadays; but our business – the business we are all engaged in of trying to
improve the lot for vulnerable adults and children – is still ruined and
tainted by people who are just plain bad and many of them manage to get in
under the radar, they’re very difficult to
spot, some are highly skilled at looking like they are doing the right things,
but taking small opportunities to hurt people either physically or
emotionally. I do get a bit miffed when
people try to give it out that everyone in the work is just trying to earn an
honest crust doing the right thing by vulnerable people, this is wrong, and I won’t shy away from saying so.
Special thanks to my old mate @ListerNick and my new virtual mates @SimplySW, @mattpearson, @tashawhitstable, @MentalHealthCop, @UKSafeschool, @Sharpebyname, @jaxrafferty, @MargoJMilne, @shirleyayres, @jonbolton, @Ermintrude2, @Tweeter_Tori, @Theresauno, @StaceInspire, @WhoseShoes and @hopeandbelieve.
I'm off to the pub now, but if anyone has a comment or - better still - some advice to help me be a better Twit, I'm all ears!